Privacy Policy

Introduction

Glow Cash Ltd ("we," "us," or "our") operates the website glow-cash.com and provides short-term rental accommodation services throughout the United Kingdom. We take your privacy seriously and are committed to protecting your personal information.

This privacy policy explains what information we collect, why we collect it, how we use it, and the choices available to you regarding your data.

Information We Collect

Information You Provide Directly

When you contact us about our services, we may collect:

• Your name and contact details, including email address
• Information about your accommodation requirements, such as preferred location, budget, and move-in dates
• Employment information if relevant to your rental search
• Any other details you choose to share in your communications with us

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address and general location data
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses
• Device information such as operating system

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

We use your personal information to provide our accommodation search services, including searching for suitable properties, coordinating viewings, reviewing contracts, and supporting your rental application process.

Communication

We use your contact details to respond to your enquiries, provide updates on your property search, and communicate important information related to our services.

Improvement of Services

We analyze website usage data to understand how visitors interact with our site, which helps us improve functionality and user experience.

Legal Compliance

We may use your information to comply with applicable laws, respond to legal requests, or protect our rights and those of our clients.

Legal Basis for Processing

Under UK data protection law, we process your personal information based on the following legal grounds:

• Contract Performance: Processing necessary to provide the services you've requested
• Legitimate Interests: Processing necessary for our business operations, provided this doesn't override your rights
• Consent: Where you've given explicit permission, such as for marketing communications
• Legal Obligation: Where processing is required by law

Information Sharing

We do not sell your personal information. We may share your data in the following limited circumstances:

With Property Owners and Agents

When searching for accommodation on your behalf, we share relevant information with landlords and letting agents. We only share what's necessary for them to consider your rental application.

With Service Providers

We work with trusted third-party service providers who assist with website hosting, email communications, and business operations. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when necessary to protect legal rights or prevent harm.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission using SSL/TLS protocols
• Secure storage systems with access controls
• Regular security assessments and updates
• Staff training on data protection practices

However, no internet transmission is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

• Client records are typically kept for six years after our last interaction, in line with business accounting requirements
• Marketing communications data is kept until you unsubscribe or request deletion
• Website analytics data is retained in aggregated form indefinitely

When information is no longer needed, we securely delete or anonymize it.

Your Rights

Under UK data protection law, you have several rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you.

Right to Rectification

If information we hold is inaccurate or incomplete, you can ask us to correct it.

Right to Erasure

In certain circumstances, you can request that we delete your personal information.

Right to Restrict Processing

You can ask us to limit how we use your information in specific situations.

Right to Data Portability

You can request your data in a structured, commonly used format for transfer to another organization.

Right to Object

You can object to processing based on legitimate interests or for marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, contact us at [email protected]. We'll respond to your request within one month.

Cookies and Tracking

Our website uses cookies and similar technologies. For detailed information about the cookies we use and how to manage them, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We're not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we've inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your information is primarily stored and processed within the United Kingdom. If we transfer data outside the UK, we ensure appropriate safeguards are in place to protect your information in accordance with data protection law.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll update the "last updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: Glow Cash Ltd, 42 Kingsway, Holborn, London WC2B 6EX, United Kingdom

Supervisory Authority

If you're unhappy with how we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk