Terms of Use

Agreement to Terms

Welcome to Glow Cash. By accessing our website at glow-cash.com or engaging our services, you agree to be bound by these Terms of Use. If you disagree with any part of these terms, please do not use our website or services.

These terms constitute a legally binding agreement between you and Glow Cash Ltd, a company registered in England and Wales under company number 11234567, with our registered office at 42 Kingsway, Holborn, London WC2B 6EX, United Kingdom.

Services Description

Glow Cash provides consultancy services to help individuals and businesses find short-term rental accommodation across the United Kingdom. Our services may include:

• Property search and recommendation
• Viewing coordination and attendance
• Tenancy agreement review
• Application support and guidance
• Move-in assistance
• Ongoing support during tenancy

We act as consultants and facilitators. We are not landlords, letting agents, or property managers, and we don't hold tenancy deposits or rental payments.

Service Engagement

Client Agreement

When you engage our services, we'll provide a clear written agreement outlining:

• The specific services we'll provide
• Our fees and payment terms
• Expected timelines
• Responsibilities of both parties

Payment Terms

Our fees are quoted upfront and confirmed in writing before we begin work. Payment terms vary by service but typically require:

• A deposit (usually 50%) to commence work
• Final payment upon successful completion or before lease signing

All fees are non-refundable once work has commenced, except in cases where we're unable to provide the service as described.

Client Responsibilities

To enable us to provide effective service, you agree to:

• Provide accurate and complete information about your requirements
• Respond promptly to our communications
• Attend viewings or review property information within reasonable timeframes
• Inform us immediately of any changes to your circumstances or requirements
• Conduct your own due diligence before signing any tenancy agreement

Our Responsibilities and Limitations

Professional Standards

We commit to:

• Exercising reasonable skill and care in providing our services
• Acting honestly and in good faith
• Maintaining professional standards as outlined by our industry memberships
• Providing accurate information to the best of our knowledge

Service Limitations

Please understand that:

• We cannot guarantee you'll find suitable accommodation within any specific timeframe
• Property availability is beyond our control and may change without notice
• Landlords make final decisions about tenant selection
• We're not responsible for the condition, legality, or suitability of any property
• We don't provide legal advice; contract review is informational only

No Guarantees

While we work diligently to help you find accommodation, we cannot guarantee:

• That any specific property will be available or accept your application
• That you'll secure accommodation within a particular timeframe
• Specific outcomes regarding rental terms or pricing

Website Use

Acceptable Use

You may use our website for legitimate purposes related to finding accommodation or learning about our services. You must not:

• Use the site in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the website
• Interfere with the proper functioning of the website
• Copy, reproduce, or redistribute our content without permission
• Use automated systems (bots, scrapers) to access the website
• Transmit any viruses, malware, or harmful code

Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is owned by Glow Cash Ltd or our licensors and is protected by copyright, trademark, and other intellectual property laws.

You may view and print pages for your personal use, but you may not otherwise reproduce, modify, distribute, or commercially exploit our content without written permission.

User-Generated Content

If you submit content to us (such as enquiries, feedback, or testimonials), you grant us a non-exclusive, royalty-free license to use, reproduce, and display that content for business purposes. You confirm that you own or have rights to any content you submit.

Third-Party Properties and Services

When we recommend properties or connect you with landlords and letting agents, we're facilitating introductions. The tenancy agreement will be between you and the property owner or their agent, not with Glow Cash.

We conduct reasonable checks on properties we recommend, but we're not responsible for:

• The accuracy of property descriptions provided by third parties
• The condition or safety of any property
• The conduct of landlords, agents, or other tenants
• Disputes arising from your tenancy

You're responsible for conducting your own inspections and due diligence before committing to any property.

Limitation of Liability

Exclusions

Nothing in these terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded under UK law

Service-Related Liability

Subject to the above, we're not liable for:

• Indirect, consequential, or incidental losses
• Loss of profits, revenue, or business opportunities
• Losses arising from your inability to secure accommodation
• Issues with properties we've recommended
• Losses caused by third-party actions or omissions

Our total liability to you for any claims arising from our services is limited to the amount of fees you've paid to us.

Website Liability

Our website is provided on an "as is" basis. We don't guarantee that it will be available at all times or free from errors or viruses. We're not liable for any loss or damage caused by website unavailability, technical issues, or security breaches beyond our control.

Termination

Either party may terminate our service agreement by providing written notice. Upon termination:

• You remain responsible for fees for services already provided
• We'll provide any work completed up to the termination date
• We're not obligated to continue searching for properties or provide further assistance

We reserve the right to refuse service or terminate our relationship if you breach these terms or act in a manner we consider inappropriate.

Complaints and Dispute Resolution

If you're unhappy with our services, please contact us at [email protected]. We're committed to resolving concerns fairly and promptly.

As members of The Property Ombudsman scheme, disputes may be referred to them for independent resolution if we cannot reach a satisfactory outcome directly.

Privacy and Data Protection

We collect and process personal data in accordance with UK data protection law. For details on how we handle your information, please see our Privacy Policy and GDPR Information pages.

Changes to Terms

We may update these terms from time to time to reflect changes in our services, business practices, or legal requirements. When we make significant changes, we'll update the date at the top of this page and, where appropriate, notify active clients directly.

Continued use of our website or services after changes constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These terms, together with any service-specific agreements and our privacy policy, constitute the entire agreement between you and Glow Cash regarding use of our website and services.

Contact Information

If you have questions about these terms, please contact us:

Glow Cash Ltd
42 Kingsway
Holborn
London WC2B 6EX
United Kingdom
Email: [email protected]

Professional Memberships

Glow Cash Ltd is a member of:

• The Property Ombudsman (for dispute resolution)
• The Association of Residential Letting Agents

We adhere to the codes of practice established by these organizations.